Operations
Intelligent AI monitoring for live platforms, covering L1 and L1.5 operational support. Keep track of platform health and notify the team through WhatsApp when an issue needs attention.
What's included
A monitoring layer around the platforms your team depends on: agreed health checks, AI-assisted triage and WhatsApp notifications that bring operational issues to the people responsible. L1 establishes what is working and what needs attention; L1.5 adds context and an initial investigation before an issue is escalated.
From a signal to the right person
Monitor the working platform
Use agreed checks to follow availability and platform health. Monitoring focuses on the services and workflows that matter to your operation.
Add context with L1.5 triage
AI helps interpret the signals and prepare an initial assessment. Your team receives context for investigation and escalation, rather than a bare alert.
Notify through WhatsApp
Bring an issue to the team’s WhatsApp workflow so the responsible people can review it and decide the next step. Recipients and notification rules are agreed for each engagement.
Proven in
How an engagement runs
We start with your platform, the signals that matter and the people who should be notified. Together we agree monitoring coverage, notification rules, escalation paths and the level of support required. The engagement defines what the monitoring can observe, what it can report and where a human takes over.