Operations

What's included

Everything that keeps a live product healthy — 24/7 monitoring and on-call, end-user computing, application support, and SRE. The product keeps earning after launch day.

Proven in

• SoulMonitor — a fleet watcher that pages a human, then triages itself

  SoulMonitor watches Triden's own production fleet: deterministic outage detection with a deadman timer, WhatsApp escalation to a human on a real incident, and an AI L1 agent that triages first. Built to prove the part everyone skips — running it after launch.

How an engagement runs

We take on a product you own — ours or someone else’s — and run it as a managed service: clear SLAs, a human on call, and a system that stays maintained.